Privacy Policy

Last updated 10 November 2026

SNV Trade knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting SNV Trade, you are accepting the practices described in this Privacy Notice.

01What Personal Information About Customers Does SNV Trade Gather

The information we learn from customers helps us personalise and continually improve your shopping experience at SNV Trade. Here are the types of information we gather.

• Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

• Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.

• E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

02What About Cookies

Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

03Does SNV Trade Share the Information It Receives

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

04How Secure Is Information About Me

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

05Which Information Can I Access

SNV Trade gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

06Conditions of Use, Notices, and Revisions

If you choose to visit SNV Trade, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

07Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to SNV Trade. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

08Automatic Information

For security purposes SNV Trade sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name

09Marketing emails, SMS and your birthday

If you join our list (for example through the sign-up in our website footer, when you create an account, or at checkout), and you tick the box to agree, we will use your email address and, if you give it, your mobile number to send you news about new arrivals, restocks, trade offers and discount codes by email and SMS. We keep a record of what you agreed to and when.

When you join, we send you a one-time welcome discount code. If you choose to tell us your birthday (day and month only), we use it to send you a birthday offer once a year. Giving your name, mobile number or birthday is optional.

Basket reminders. If you enter your email address at checkout but don't complete your order, we may send you up to two reminders about the items left in your basket. You can opt out of these at checkout or with the link in any reminder.

Unsubscribing. You can stop marketing messages at any time using the unsubscribe link in any email, by replying STOP to an SMS, by changing your preferences in My account, or by contacting us. We will then keep only a minimal record of your email address so that we do not contact you again. Unsubscribing does not affect emails about your orders or account.

Legal basis. We send marketing messages on the basis of your consent, or, for basket reminders and offers related to products you have bought or shown interest in, our legitimate interest under the Privacy and Electronic Communications Regulations "soft opt-in". You can object at any time.

10Cookies

We use cookies that are strictly necessary for the website to work, and — only with your permission — cookies for preferences (live chat, maps), analytics (understanding where orders come from) and marketing. You can accept, reject or choose categories in our cookie banner, and change your choice at any time using "Cookie settings" in the website footer.

We do not currently use advertising or marketing cookies. Our website font is loaded from Google Fonts, which does not set cookies.

SNV Trade Ltd · Registered in England & Wales (09261139) 180 Honeypot Lane, Stanmore, HA7 1EE