SNV Trade · UK shisha & vape wholesale

Shisha wholesale UK: how SNV Trade supplies the trade

SNV Trade is a shisha wholesale UK supplier based in Wembley, London. For more than ten years we have supplied lounges, retailers and distributors with shisha, shisha tobacco, coal, bowls, accessories and vape products, and we are the exclusive UK distributor of XKAH, Quasar and Wookah.

This page gives new buyers a full picture of the business before they register: what we stock, how a trade account works, how orders reach you and who to speak to when something needs sorting out. Existing customers may find it a useful summary to share with a colleague who is taking over the ordering.

Who we are

SNV Trade was founded over a decade ago to serve the UK shisha trade, and in that time we have worked with businesses across the country, including several well-known lounges. The company is SNV Trade Ltd, registered in England and Wales under number 09261139, and its details can be checked on Companies House.

Our warehouse and collection point are at Silverbox House, Magnet Road, Wembley, HA9 7FP. Orders are picked, packed and dispatched from there by our own team, and the people who answer your messages work alongside the people who pack your boxes. You can read the longer story on the about us page.

What we supply

The range is built around what a lounge or shop reorders every week, with newer releases added as they reach the UK. It falls into six groups.

• Shisha: complete setups and bodies from more than twenty makers, including El Badia, Amotion, Moze, Steamulation and Embery.
• Shisha tobacco: Starbuzz, Overdozz and Savacco in trade pack sizes up to 1kg, plus a tobacco-free range.
• Coal: coconut coal from a wide choice of labels, and instant coal.
• Bowls: traditional and modern designs, and XKAH electronic heads.
• Accessories: heat management, burners, tongs, bases, hoses, mouth tips, grommets and spare parts.
• Vape: devices, pods and e-liquids.

In total the catalogue carries more than eighty names, all listed on the brands page. Tobacco, nicotine and vape products are age restricted, and we supply them for sale to adults aged 18 or over only.

Shisha and parts

Shisha models are grouped by maker, and many makers are stocked with their own bases, hoses, mouthpieces and spare parts. That matters to a venue, because a unit with a cracked base or a worn grommet can be repaired from stock instead of being retired. Where we hold parts for a model, they are listed on the same maker's page.

Tobacco and coal

Tobacco and coal are the lines that leave the warehouse in the greatest volume. Each blend has its own product page showing pack size and taste profile, and each coal is listed by label, so repeat orders can be placed line by line without checking a catalogue. Larger packs are stocked for venues, and smaller packs for retail shelves.

Bowls, heat management and everyday accessories

Bowls and heat management devices are listed by maker and can be filtered by type. Around them sits a long list of everyday items, from tongs and foil to mouth tips and cleaning tools. These are low-value lines individually, but they are the ones a lounge cannot open without, so we keep them in the same catalogue as the main equipment.

Exclusive UK distributor of XKAH, Quasar and Wookah

Three ranges reach the UK only through SNV Trade. As the appointed distributor we receive launch stock for the UK, hold spare parts and look after warranty claims, which means a retailer buying from us is buying from the source for this country.

XKAH electronic heads

XKAH heads plug in and work without charcoal. We list the XKAH Pro in silver, black and blue and the XKAH Lite in red, graphite and blue, together with replacement bowls, grommets, tongs and batteries. Lounges that add XKAH to their menu can therefore buy the head and its consumables in one order.

Quasar

Quasar is supplied as complete models and as individual components. The Quasar shisha range sits beside Quasar bowls, tongs, mouth tips and spare parts, so a venue that standardises on Quasar can keep every unit in service from one account. New Quasar releases are announced on First Access before they arrive.

Wookah

Wookah is the broadest of the three. Buyers can choose Wookah ready-to-go sets or order Wookah bodies, vases, mouthpieces, hoses and stands separately, and the Wookah Exclusive Line holds limited pieces. The Wookah builder lets you assemble a setup on screen from the parts that are in stock and add it to your basket complete.

For retailers, these ranges offer something that general wholesalers cannot list. For lounges, they come with a direct line to the distributor if a part is needed or a unit has to be assessed under warranty.

How a trade account works

Trade pricing is available to registered businesses. Opening an account takes three steps.

1. Apply online. The trade account form asks for your business name, contact details and trading address. Sole traders can apply without a company number.
2. Get approved. Our team checks the details, normally within one working day, and switches your account to trade.
3. Order at trade prices. Sign in and wholesale prices replace standard prices on every product, in every collection and in your basket.

The account is free, and you can order at standard prices while your application is being reviewed. Most products have no minimum quantity. If you are buying by the case or stocking a new site, ask us for a bulk quote and we will price the order as a whole.

One account covers the entire catalogue. A single order can include tobacco, coal, a Wookah set and a box of mouth tips, and it will be packed and sent as one consignment.

Built for repeat ordering

The site is designed around the way trade buyers actually order. Every collection and brand page can be switched from a picture grid to a list, where each product is a line with a quantity box. Enter the quantities, press one button and the whole list goes into your basket.

Filters narrow any page by brand, type, size, colour and availability. Your basket is kept between visits when you are signed in, your account shows past orders, and a heart on each product saves it to a favourites list for next time. The shop page has a full guide to these tools.

Product information written for buyers

Every product page carries a description, a table of details such as size, colour, material and pack contents where the maker provides them, and a short set of questions and answers about that item. We describe what is confirmed and leave out what is not, so the information can be passed on to your own customers with confidence.

Product pages also include a delivery checker. Enter a postcode and it shows the delivery options for that address, which is useful when one buyer orders for several sites. Related lines are suggested beneath each product, so the parts and consumables that belong with a piece of equipment are easy to add.

Your account and order history

Each customer has an account area on the site. It shows current orders and past purchases and stores your delivery addresses, so a business with more than one venue can keep an address for each and pick the right one at checkout. Because earlier orders stay on record, repeating last month's order is a matter of opening it and checking the quantities.

If an order needs to change after it has been placed, contact us at once with the order number. We can normally amend it while it is still in the warehouse, but not after it has been handed to the courier.

Delivery across the UK

We dispatch on working days. An order placed by 3pm, Monday to Friday, is sent that day by DPD and delivered on the next working day, and a Friday order is delivered on Monday. Carriage is free when the order is over £100 excluding VAT. Below that, the charge is £9.99.

Customers in and around London can choose same-day delivery. The price depends on distance and starts at £14.99, and an order placed by 4pm on a working day is delivered by 10pm.

When an order has been dispatched you receive tracking details by email or text. Most orders travel as a single consignment, although an order may arrive in more than one parcel depending on product availability.

Click and collect in Wembley

Collection is free. Select click and collect at checkout and wait for our message confirming that the order is ready, then collect from Unit G9, Silverbox House, 56 Magnet Road, East Lane Business Park, Wembley, London HA9 7FP. Many London lounges use this option for top-up orders between scheduled deliveries.

International and distributor orders

We ship outside the UK to retailers and distributors. Because the cost depends on weight and destination, international orders are packed and weighed first. We then send the exact shipping cost by email, and the order is released once you have approved and paid it. No carriage is charged before that point.

Distributors planning regular volumes can discuss supply with our team in advance. The wholesale distributor page explains how we work with larger buyers in the UK and abroad.

Payment and returns

You can pay by card or digital wallet through our secure Viva.com checkout, by Pay by Bank or by direct bank transfer. Discount codes are entered in the order summary before checkout.

Opened or used items cannot be returned, for hygiene reasons. Sealed, unused products in their original packaging can be returned on request. If anything arrives damaged or faulty, tell us within 7 days of delivery and we will replace or refund it. The returns policy sets out the detail.

Aftercare and warranty

Support does not end at dispatch. Faulty products are registered on the warranty claim page, where a step-by-step form collects the purchase details and lets you attach photos or a short video. A retailer can submit a claim for its own customer by choosing the trade partner option at the start.

For XKAH, Quasar and Wookah, claims are handled by us as the UK distributor rather than being passed to a third party. For everyday questions about orders, addresses and tracking, customer help has the answers, and the contact page reaches our team directly.

Staying ahead of new stock

Three pages show what is changing in the catalogue.

• New arrivals lists lines that have just been booked into the warehouse.
• First Access lists products confirmed for a coming shipment, which can be reserved before they land. New Wookah and Quasar pieces usually appear here first.
• Back soon lists sold-out products. Each has a Notify me option, and we email you when it is available again.

Our journal adds practical guides for staff, including a guide to coconut coal and heat control.

One supplier for a whole venue

A new lounge needs more than shisha. It needs tobacco in the blends on its menu, coal and a burner to light it, tongs, foil or heat management devices, hoses, mouth tips for every guest and spare bases for the inevitable breakages. All of these are in the catalogue, and they can be bought on one invoice.

The same is true for a shop setting up a new department. Shisha models at several price points, a wall of tobacco, a choice of coal and a counter display of accessories can be ordered together, with an exclusive range such as Wookah or Quasar as the centrepiece. If you would like help planning an opening order, send us a message and our team will talk it through with you.

Who buys from SNV Trade

Our customers range from one-room lounges to groups with several venues, and from independent retailers to online stores and regional distributors.

• Lounges rely on us for steady supply of the same tobacco, coal and mouth tips each week, and for replacement parts when equipment is damaged in service.
• Retailers use the breadth of the catalogue to offer several makers at each price point, and add the exclusive ranges to stand apart from nearby competitors.
• Distributors buy in volume and work with our team on availability and shipping before each order.
• Private customers are welcome and can order at standard prices without a trade account.

Whatever the size of the business, every customer deals with the same team and the same warehouse.

Start buying shisha wholesale UK stock today

If you are new to SNV Trade, the quickest route is to apply for a trade account and browse while it is approved. If you would rather talk first, send us a message with the lines you are interested in and the size of your business, and we will reply with availability and next steps.

Lounges, shops and distributors looking for a dependable shisha wholesale UK partner will find the full range, the three exclusive ranges and a team that knows the stock, all at one address in Wembley.