Customer service
Contact us
Our team is here to help with orders, trade accounts and anything else you need.
Get in touch
Ways to reach us
- Send us a message
- Use the form and our support team will respond as quickly as possible. For an existing order, please include your order number.
- Trade enquiries
- Buying for a lounge, shop or distribution business? Apply for a trade account
- Faulty product
- Register a warranty claim and our team will be in touch. Start a warranty claim
- Help centre
- Answers about ordering, returns, trade accounts and payments. Visit customer help
Contact form
Send us a message
We’ll reply to the email address you give us.
Visit or collect
Find us
Warehouse & click and collect
Unit G9, Silverbox House
56 Magnet Road, East Lane Business Park
London HA9 7FP
United KingdomWe offer a click & collect service — you’ll be notified when your order is ready for collection.
Existing orders
Please include your order number when you contact us. Once your order has been dispatched, you’ll receive an email or text with tracking details.
Registered office
SNV Trade Ltd
180 Honeypot Lane
Stanmore HA7 1EERegistered in England & Wales (09261139).
Help & FAQs
Questions, answered
Quick answers before you get in touch.
Still need help? Contact our team
Where can I collect a click and collect order?
From our warehouse at Unit G9, Silverbox House, 56 Magnet Road, East Lane Business Park, Wembley, London HA9 7FP. We notify you when the order is ready.
What should I include in my message?
Your order number if the question is about an existing order, plus the product names involved. It helps our team answer in one reply.
Who should I contact about a faulty item?
Register it through the warranty claim page rather than the general form, so the details reach the aftercare team directly.
How do I receive customer support?
You can contact us via the contact form on this page. Our support team will respond as quickly as possible to assist you.
How do I change my shipping address?
If your order hasn’t been dispatched yet, please contact us as soon as possible to update your shipping details. Once the order has been shipped, we may not be able to make changes.
How do I track the status of my order?
Once your order has been dispatched, you’ll receive an email or text with tracking details. This will allow you to track your delivery in real time.
Do you offer click & collect?
Yes, we offer a click & collect service. You’ll be notified when your order is ready for collection.
What is your returns policy?
For hygiene reasons we cannot accept opened or used items. Unused, sealed items in their original packaging can be returned on request, and if anything arrives damaged or faulty we will replace or refund it within 7 days. See our returns policy.