SERP

Yes. We stock 5 SERP products, including hose mouthpiece. Trade customers get trade pricing once their account is approved, and everyone can order online.

Yes. On any collection or brand page, switch to list view, set a quantity on each line and add everything to your basket with one button, without opening each product.

Apply for a trade account on our trade account page. Once our team approves your business, trade pricing is applied to your account automatically whenever you are signed in.

UK orders placed by 3pm Monday to Friday go out the same day by DPD for next-working-day delivery (Friday orders arrive Monday): free on orders over £100 excluding VAT, otherwise £9.99. Same-day delivery is available across London and the surrounding area, from £14.99 depending on distance — order by 4pm Monday to Friday for delivery by 10pm. You can also collect free from our Wembley warehouse. For delivery outside the UK, we weigh and pack your order, then email you the exact shipping cost to approve and pay — nothing is charged until you approve.

For hygiene reasons we cannot accept opened or used items. Unused, sealed items in their original packaging can be returned on request, and if anything arrives damaged or faulty we will replace or refund it within 7 days. See our returns policy.

Yes. Tobacco, nicotine and vape products are age restricted, so you must be 18 or over to order from us.